Shipping policy
Our shipping is managed through a third party, Bob Go Smart Shipping. Please visit their website for their detailed Terms and Conditions.
Subject to availability and receipt of payment, requests will be processed within 1-2 working days .
Please note that once your online order is processed, finalised and paid for we cannot make any adjustments, add, swap or change any products. You will have to do a new online order.
Shipping Costs
Our costs vary according to the actual and volumetric weight of your order as well as your geographical location in relation to our office address.
- Standard Shipping Charges: Calculated at checkout
- Shipping is FREE countrywide (South Africa) for orders exceeding R450.00.
- Shipments will be charged at a system-generated rate according to the number of checkout items.
- High-Risk Zones: These are areas where the courier companies have identified a high risk of theft or hijacking, making it unsafe for couriers to deliver directly to homes or businesses. A surcharge is added to free and standard shipping costs to account for the increased risk.
- Outlying / Remote areas: Additional fees will be applied by shipping companies to cover the higher costs of delivering to less populated or harder-to-reach locations. Delivering to these areas can be more expensive due to factors like longer distances, fewer delivery options, and potentially higher fuel costs. A surcharge is added to free and standard shipping costs to account for the logistical challenges in these areas.
Shipping Methods and Delivery Times
We may make use of courier companies, such as The Courier Guy, Internet Express and RAM, and in special circumstances, we may independently make use of Fastway. We strive to select the most reliable service to ensure your parcel is delivered promptly.
Shipping in South Africa can take 2-4 working days for your parcel to arrive.
Shipping Restrictions
We do not accept P.O. Boxes as a shipping address. Currently, we do not have any restrictions on delivering to certain countries.
PLEASE NOTE: If you are situated in a high-risk area, it may be determined by the courier that you collect your order from the nearest police station. If this is the case, the courier company will notify you when your package is ready for collection at the police station.
Missing or Lost Packages
We have no control over missing or lost packages. However, we can assist in resolving shipping issues in consultation with the shipping company. If you experience a missing package, please contact us via email: info@dermagloskin.co.za.